Call / Crisis Center Agent (Overnight Shift - 12 am - 8 am)

We are searching for a crisis center agent. Our Crisis Center is primarily inbound and will initially involve electronic

/ chat communication and call activity. Our Crisis Center is a 24/7 operation through 3 distinct shifts. We are hiring for our overnight shift (12am-8am). Our Crisis Center activity can involve sensitive information as such we place a very high priority around responsibility, punctuality and an overall commitment to quality. Career advancement opportunities are limitless. This is a full-time position with occasional opportunities for overtime.

About STOPit Solutions

We help schools keep their students safe by providing innovative and scalable safety and wellness solutions to school districts nationwide. Our simple, fast, and powerful technologies allow students in distress to seek help 24/7/365. Our mission is clear – as our team ensures that today’s most challenging situations that children face are addressed immediately – even during inconvenient times at night.

WHAT YOU’LL DO

• Call Center Representative
• Answer incoming customer service and reporting hotline telephone calls
• Answer incoming customer service chats and emails
• Incident Monitoring Service
• Participate in training
• Identify and escalate issues to supervisors
• Routine check-ins with team members to review metrics and process to reinforce best practices, train on new products and services, discuss concerns, etc.

WHAT YOU’LL NEED:

• 2-4 years of call center experience
• Solid communication, listening, and documentation skills
• A level-headed nature, in particular in the presence of an emergency by your Call Center customer

Compensation: $18.00 per hour initially with opportunities for advancement and occasional overtime. Benefits package included.