ABOUT PERFORMLINE

PerformLine is a category-leading SaaS company that empowers leaders with end-to-end marketing compliance technology, from automated review of documents to discovery and live monitoring across consumer-facing channels including the web, calls, messaging, emails, and social media. PerformLine powers compliance at some of the world’s largest companies by proactively finding and remediating potential regulatory risks while scaling coverage and gaining efficiencies through automation.

PerformLine recently acquired LashBack, the authority and go-to resource for email compliance and intelligence. LashBack is a patent-holder offering proprietary data, expertise and technology to help brands, agencies and advertising networks protect their interests, evaluate partners, and grow their business.

Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

Strategic Leadership

• Provide a long term strategic operational vision for the company
• Ensure the operations team is connected to the business mission and OKRs
• Identify, recommend, and implement new technologies, partners, and vendors
• Own operations team resource planning, employee retention, and employee development
• Drive cross-functional collaboration by fostering effective communication, mutual understanding, and shared accountability
• Coach, mentor, and drive your team to be best in class and achieve challenging, impactful goals
• Break down complex challenges into structured frameworks and actionable insights to rally stakeholders and your team to take action

Do What You Say

• Leverage your expertise to provide actionable solutions that bring scalability through innovation
• Balance a clear strategic vision with measurable execution and visible progress
• Collaborate closely with executive leadership and key stakeholders to deliver on strategic goals
• Develop a best in class Software-as-a-Service delivery and operating model

Take Ownership of…

• Outsourcing and Third Party Vendor Management
• Asset Ingestion and Discovery
• Configuration, troubleshooting, and monitoring
• Articulating priority and impact of bugs in partnership with other functions
• External Partnerships for asset ingestion at scale
• Level 1 Customer Support
• Business Operations, Data, and Reporting
• Customer onboarding and implementation
• InfoSec Documentation around the “What” (Privacy Standards, Business Practices, and Contractual Obligations)
• Partnering with Technology who owns the “How” (Security, infrastructure)
• Partnering with Client Success and Sales to share proper documentation externally

WHAT YOU BRING

• Experience with all layers of the Software-as-a-Service delivery and operating model
• Metric driven and focused on continual improvement
• Positive can-do attitude, balancing business priorities with your operational needs
• Default to thoughtful, empathetic, respectful, and calm communication
• Celebrates constructive conflict but never operates with an adversarial attitude
• Possesses intellectual humility and a drive to never stop learning about the industry and product
• Proactively dismantles behavior that creates organizational silos

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