In this role, you will work closely with our CEO, CSO, Senior Customer Success Manager, and clients as owner of client accounts (e.g., adult education consortia, workforce centers, non-profits, and post-secondary institutions). You will work in a team environment, collaborating with sales, marketing, product, and engineering to delight clients and grow accounts.

PAIRIN is a social enterprise company with a mission to make everyone’s journey relevant and attainable by unifying workforce and education. The PAIRIN team believes that by providing the right data, tools, and resources, we can remove barriers that prevent people from reaching their potential.

Why work for us?

• Excellent healthcare, vision, and dental insurance, including 100% of individual and partial family premium covered by employer
• Flexible work hours and location
• Unlimited PTO
• For Denver-based colleagues, we have a dog-friendly office space in WeWork Triangle, with a fun team, regular happy hours, and lots of amenities (Hybrid work options available)
• Recognized tech company:
  • 2024 U.S. Best Startups to Work For (BuiltIn)
  • 2023 Inc. 5000 Fastest Growing Company
  • 2023, 2022, and 2019 Best Places To Work for Colorado Companies (BuiltIn)
  • 2021 EdTech Breakthrough Award for College Prep Company of the Year
  • 2021, 2019 and 2018 Outside’s 50 Best Places to Work (and honorable mention in 2020)
  • 2019 Denver Business Journal Best Places to Work (#2 in Tech)
  • 2017 Emerging Tech Company of the Year (Apex Awards), 2017 Colorado Companies to Watch (CCTW), and 2017 Denver Startup of the Year (Denver Chamber of Commerce)

About you

You have a passion for helping people connect to the best education and job opportunities for their future. You are client-focused, energetic, resilient, adaptable, self-motivated, and empathetic. You challenge yourself as a continuous learner who is tech-savvy, detail-oriented, and persistent. You have strong organizational and time management skills, and a track record of success in project management, customer success, program implementation and/or change leadership. You’ve proven you can manage many sets of stakeholders to build buy-in and deliver results, on time and on budget. In addition, you have a track record of identifying ways to expand accounts and mitigating risks that could prevent renewal. You actively seek out and learn from developmental feedback while being a master collaborator with those around you.

Extra credit for:

• Strong analytical skills (e.g., power user of Excel, Google Sheets)
• Experience in technology or government

About the job

You will be a part of the growing Customer Success team, and split your time between managing and growing client implementations and supporting Customer Success process improvement.

Our client business focuses on supporting existing and future clients. You will ensure client success by taking ownership of client accounts and projects—creating and implementing processes for managing stakeholders, coordinating resources, reporting progress, and expanding relationships with our clients.

You will manage your own portfolio of clients while directly assisting others via support tickets and customer inquiries. In this role, you will develop deep product expertise, train clients on how to effectively use the product, establish and refine Help Desk and related processes, and provide backup support to teammates as needed.

Top Skills for Success in the Customer Success Consultant Role at PAIRIN:

• Client Relationship Management: Build and maintain productive relationships with clients and stakeholders, owning all aspects of account success from implementation to ongoing support. Ensure a deep understanding of client needs to deliver solutions that foster trust and long-term collaboration. Work in close collaboration with the Senior Customer Success Manager to ensure alignment on client strategies, project objectives, and account growth initiatives.
• Product Expertise and Problem Solving: Serve as a product expert, providing high-quality training, content creation, and outreach services. Manage ZenDesk operations, including configuring workflows, setting up AI-powered macros, and ensuring Help Desk processes are efficient and effective in addressing client needs. Track and resolve customer issues promptly to maintain client satisfaction and operational excellence.
• Customer Success Optimization: Proactively anticipate and address client needs with tailored recommendations, leveraging PAIRIN’s products to drive measurable outcomes. Guide clients in integrating products into their workflows for maximum impact.
• Strategic Project Leadership: Define project goals and manage timelines to ensure on-time delivery. Collaborate with PAIRIN’s Product, Engineering, and Marketing teams to align implementations with company strategy and client success. Advocate for the client’s perspective and needs.
• Growth and Retention Leadership: Identify and pursue expansion opportunities, supporting PAIRIN’s growth goals. Lead renewal processes to maintain high retention rates and cultivate lasting partnerships that align with PAIRIN’s mission and strategy.

The annual salary range for this role is $75,000 – $85,000 per year. We will consider and adjust the level of responsibility and compensation for exceptional candidates with different levels of seniority and experience.

To apply

Follow this link to take a short survey and upload your resume. Please complete the second half of the survey, so we will know how to best invest in your personal and professional development.