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Career Opportunities with SaaS Capital Portfolio Companies

Customer Success Manager

One Door

One Door

Administration
Boston, MA, USA
Posted on Oct 29, 2024
We are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you’ll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create One Door promoters and help customers achieve their desired outcomes.

RESPONSIBILITIES

  • Own and manage a book of business comprised of mid-market customers, from post-implementation through ongoing adoption, expansion, and renewal
  • Foster customer health throughout the customer journey with proactive monitoring of engagement and adoption, implementing at-risk playbooks as needed to mitigate churn
  • Lead Business Reviews and engage with customer executives to assess progress toward set goals and communicate One Door’s business impact
  • Identify growth opportunities and execute all upsells and expansions
  • Serve as an internal advocate for customers and contribute to cross-functional efforts to solve for customer needs and drive customer satisfaction
  • Synthesize customer feedback and advocate for customers with the One Door product team, helping to shape the evolution of the One Door platform
  • Contribute to various projects as part of a collaborative, positive team environment

QUALIFICATIONS

  • 3+ years experience as a Customer Success Manager working with medium to large global enterprise organizations in a SaaS environment
  • Experience owning customer expansions and renewals, with a strong attention to detail
  • Track record of building deep relationships with customers and creating advocates
  • Excellent communication with clear, concise writing and presentation skills
  • Strong analytical skills with a focus on interpreting and communicating customer data and trends
  • Lead with curiosity and the drive to keep growing
  • Adapt easily to change and working in a fast-paced environment
  • Bonus:Experience in retail and retail software
  • Must be able to work in Eastern Time Zone (EST) to support customers in proximate time zones