Career Opportunities with SaaS Capital Portfolio Companies

People Partner

LoyaltyLion

LoyaltyLion

People & HR, Sales & Business Development
London, UK
Posted on Tuesday, June 13, 2023
About Us
LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform.
Today LoyaltyLion works with over 10,000 small and medium sized retailers. Our mission is to help them succeed in the age of Amazon, where they may not be able to compete on price and logistics but can offer a better customer experience. An experience where customers feel valued, rather than just another number.
It’s been an incredible two years for LoyaltyLion. We closed $12.5m early last year and another $12m this year, and we’ve grown from 40 employees to over 100. We’ve built out our Leadership team, recruiting a CTO, CFO and Director of Product amongst other senior hires and we continue to scale quickly, achieving spots in both the Deloitte Fast 50 and the FT1000. This is just the beginning of our inflection point.
Role Overview:
At LoyaltyLion, we believe in fostering a culture of continuous learning and development. As a People Partner, you will have the opportunity to work alongside a talented and passionate team and make a meaningful impact on the company's success, whilst being able to develop within your career.
The People Partner will support the VP People and People Partnering Lead in all aspects of the People Agenda, acting as a first point of contact for low-level employee relations issues and providing administrative support as required. The role will also support company-wide people initiatives, including onboarding, training and development, and performance management.
The People Partner will adopt a people-centric approach, recognising that our People are our customers, and will continuously strive to add value at every step of their journey with LoyaltyLion. If you are a self-starter who is passionate about driving a data-driven approach to People, we'd love to hear from you!
Key Responsibilities:
- Act as the primary people contact for our non-GTM functions (Engineering, Product, Finance) supporting with the full range of people topics across their client groups, responding to queries & providing advice, and escalating where necessary to the People Partnering Lead for support and guidance.
- Supporting managers to grow high-performing teams.
- Supporting the creation and issuing of employment contracts, offer letters and other People documentation for all new starters.
- Assist with all new starter onboarding, including running induction sessions and ensuring all necessary documentation is completed and filed.
- In collaboration with the People Leadership Team, they will support the implementation and delivery of the company's people initiatives, including performance management, employee engagement, and learning & development.
- Coordinate and administer employee and manager surveys, and assist with the analysis and reporting of results.
- Use data and insights to measure and evaluate the effectiveness of our People programs and practices and make recommendations for improvements.
- Stay up-to-date with industry trends, best practices in HR and changes in employment law and proactively identify opportunities to enhance our People offering.
- Work with the People Partnering Lead to maintain and update the company's People policies and procedures.
- Provide administrative support for People-related projects and initiatives, as required.
- Maintain accurate employee records in the HR system and team drives.
- Support the People team with ad-hoc tasks as required.
Experience and Skills:
- Previous experience in a similar HR/People role, ideally in a high growth, scaling business with a diverse mix of employees and cultures
- Knowledge of UK employment law and People best practices.
- Strong background in data analytics.
- Strong administrative skills and attention to detail, whilst being able to work at pace.
- A positive and proactive team player who acts with a sense of urgency and adapts to a fast-paced and changing environment
- Excellent communication and interpersonal skills.
- Strong negotiation skills, and someone not afraid to speak up and influence.
- Ability to handle sensitive and confidential information with discretion.
- Ability to work independently and as part of a team.
- Comfortable with Google Suite, Lever, Hibob and other people systems
Benefits
• Flexible working
• International Remote working (up to 30 days in each holiday year)
25 days holiday + bank holidays + carry 5 days holiday over into the next holiday year
All permanent employees get equity to recognise the valuable contribution you'll make to our growth
Company days out and events, and team socials
Home office budget
Cycle scheme
Employee Assistance Program
Private medical insurance
Competitive learning and development budget
The opportunity to join at a major inflection point – ecommerce is booming and with it, the demand for loyalty software like LoyaltyLion
Macbook, magic keyboard, and any other tech or equipment you need to do a great job