What would you do?

• Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
  
• Cooperate and support their fellow Support in resolving the incidents they require.
  
• Ensure compliance with the SLA for the resolution of cases established with clients.
  
• Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
  
• Seek to impact on your colleagues for the improvement of the Support service.
  
• Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.
  

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🙌🏼 Your experience has been shaped by

• + 4 years in Support related positions.
  
• Demonstrated interest in technical field and development/ automatization.
  
• Ability to influence and built effective working relationships with all levels of the organization.
• Experience working in agile environments.

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🚀 Your SuperPowers

• Conversational English is required (Must).
• Intermediately SQL level.
• Remote collaboration capabilities.
• High skills in communicating complex technical issues to both technical and non-technical audiences.
• Problem solving skills.
• Knowledge of programming language desirable (no development experience).

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🪄 What we bring to the table

• 📄 Indefinite-term employment contract under Colombian labor law.
• 🌎 Hybrid Work: Work together as a team.
• 👩🏿‍💻 Flexible hours: We trust your work and skills.
• 🏖️ 10 Additional days off to vacations.
• 🎂 Half day off on your birthday.
• 📚 Access to Educational Budget.
• 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
• 🏥Health insurance: Prepaid medicine.
• 🎉Monthly activities with your team.

Department

OPS - Support

Locations

Bogotá D.C.

Remote status

Hybrid

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