Career Opportunities with SaaS Capital Portfolio Companies

MidMarket CSM Operations Expert

Instaleap LLC

Instaleap LLC

Posted on Wednesday, July 3, 2024

๐Ÿ’š Who we are?

We are a worldwide company focused on developing the best platform for efficiently and profitably scaling e-commerce operations across the globe.

Specializing in e-commerce, fulfillment, and delivery solutions, we work with groceries, pharmacies, and other retailers! Giants such as Walmart, Falabella, Grupo ร‰xito, and Supernosso, are part of our clients reflecting our dedication to achieving operational excellence within the realm of e-commerce.

๐ŸŽฏ Your main purpose

As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.

- Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
- Deliver training to clients on our functionalities and explain how to configure our software.
- Resolve doubts on product usage/configuration/etc.
- Carry out weekly follow up calls with our clients.
- Escalate product or customer issues that need to be addressed by customer success managers.
- Create documentation, presentations, user manual and other resources to help clients use the product effectively.
- Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings.

๐Ÿ™Œ๐Ÿผ Your experience has been shaped by

- You took classes related to operations/logistics at university.
- You are an ops lover: Ask smart questions about the operation.
- Management of tools for data analysis: Excel.
- Excellent communication and organizational skills.
- Be a results-driven person.
- Native Portuguese and Intermediate English or Spanish.
- Ability to perform well under high-pressure environments.
- Knowledge of last mile operation or logistics.
- We would extra love it if you have customer-facing experience.

๐Ÿช„ What we bring to the table

  • ๐ŸŒŽ Hybrid Work: Work together as a team.
  • ๐Ÿ‘ฉ๐Ÿฟโ€๐Ÿ’ป Flexible hours: We trust your work and skills.
  • ๐Ÿ–๏ธ Additional days off to vacations.
  • ๐ŸŽ‚ Half day off on your birthday.
  • ๐Ÿ“š Access to Educational Budget.
  • ๐Ÿ’ป Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
  • ๐ŸฅHealth insurance: Get the attention and care that you deserve. Available in some countries.