Career Opportunities with SaaS Capital Portfolio Companies

Support IT Services Architect of solutions

Instaleap LLC

Instaleap LLC

IT, Customer Service
Bogotá, Bogota, Colombia
Posted on Wednesday, July 3, 2024

💚 Who we are?

We are a worldwide company focused on developing the best platform for efficiently and profitably scaling e-commerce operations across the globe.

Specializing in e-commerce, fulfillment, and delivery solutions, we work with groceries, pharmacies, and other retailers! Giants such as Walmart, Falabella, Grupo Éxito, and Supernosso, are part of our clients reflecting our dedication to achieving operational excellence within the realm of e-commerce.

🎯 Your main purpose

As a Solutions Architect, you are our go-to expert. You’ll be in charge of our deployment team and will be the key person that will show our customers how our tech products can be an amazing fit to solve their business needs from the moment of pre-sale through deployment and kick-off.

One of your purposes is to acquire key insights to help understand the operation’s workflow and the client’s technical information in a more detailed way so Instaleap’s team may work focused on the operation’s success from the very beginning. Part of your goal is to provide support to the Customer Success team in clarifying any technical questions the customer may have.

*Guide sessions with clients to understand the current architecture and technical landscape and define what are the steps to integrate Instaleap with the retailer’s legacy system and external parties creating a high-level solutions map regarding integration.
*Work with the Sales Team to support meetings requiring technical knowledge for potential clients.
*Build rapport with our customers to understand their needs, and teach how our technology works and how it can help them while finding the best fit of our tech solutions for their business.
*Collaborate with internal teams to understand what is the client’s need and find which of our products can have the best fit to support their needs
*Identify and manage potential risks during the integration process
*Efficiently identify, troubleshoot, and support technical issues during the implementation
*Execute tests, configurations, and automation to do the best implementation

🙌🏼 Your experience has been shaped by

*At least 1 + year of experience working in a SaaS company.
*At least 1 year leading teams.
*At least 3 years working with Integrations via API.
*Experience working in agile environments.
*Experience in customer support positions.
*Experience managing implementation project.
*Fluency in English is a required.
*Direct, hands-on technical experience in a customer-facing role is a must.
*Strong background in using REST API Services.
*Familiarity with cloud-based environments such as AWS.
*Familiarity constructing SQL queries and consulting SQL database.
*Be able or have proven experience leading a discovery conversation.
*Being able to define an operational flow chart and technically explain/estimate with the client's team what job to be done must be done by them and how much effort is required to achieve it.

What we bring to the table:
🏖️ 10 Additional days off to vacation.
⚕️ Health Insurance.
📚 Educational Budget to support your studies or language courses.
🍕Integration Bonus.
👩‍💻Device rent Bonus.
💍Marriage Leave.
📈Rock solid onboarding that’ll set you up for success in your job.

🪄 What we bring to the table

  • 🌎 Hybrid Work: Work together as a team.
  • 👩🏿‍💻 Flexible hours: We trust your work and skills.
  • 🏖️ Additional days off to vacations.
  • 🎂 Half day off on your birthday.
  • 📚 Access to Educational Budget.
  • 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
  • 🏥Health insurance: Get the attention and care that you deserve. Available in some countries.